As a secret shopper, I can honestly say Jitters is the worst of the lot. The people working at the counter looked at me as if they had no idea what I was asking for when I ordered an iced chai. On my way in I noticed a sign that said they were hiring for their new location in Gates. I enjoy the shakes here as it is pretty good. If that's what you are looking for in a coffee shop, then come on down. The floor has not been vacuumed in what looks like a month.
I will never frequent that location again and I will also be telling all family and friends to avoid that location. The wide variety of drinks offered are made to order which I very much appreciate since I don't tolerate caffeine very well. The food was 30 minutes late and 3 orders were incorrect. The worst part of this is that in addition to the delivery fee, I opted to tip prior to delivery and opted for a generous 25%. Jitters used to be a cool little place and now it's a bit run down. They roast their own in-house and offer over 30 flavors.
The coffee is good and food - while not exceptional - is tasty. History There used to be a second location in location which included a with wine, liquor, and bottled. The two delivery girls were rude and quite disgusting appearance wise. We will never order from them again and I suggest that you steer clear of them as well!! I will not be eating here again. Jitters also has over 50 milkshake flavors and 30 flavored lattes.
I think that the owner has gotten just a tad to big for his britches. They don't even keep things clean: they don't wipe down their syrup bottles which, because they have 100 different flavors, they keep opened for months and months and get coated with dust; and all the containers they keep their food supplies in don't really get washed, just rinsed off. It's like magic or something. The Cheese fries were a joke, considering how old they were by the time they arrived to me, the cheese hardened into a mess. And the infrequently used ones, like Kiwi for instance, all have little caps on them with a ball stopper inside that keeps the air and dust out and delicious flavors in. I believe his name was Jared at least that is what it said on our ticket proceeded to yell at a customer because she asked for a little water because she had something in her throat. The unisex bathroom is a fecal train wreck.
What I enjoy the most is being able to sit outside and enjoy the nice afternoon with some friends. As a secret shopper, I suggest you stick to retail and leave Jitters alone. In a time like this with the economy being the way it is, they should be excelling in making their customers happy. The rest of you can go to Starbucks or Tim Horton's. Try the Ragin Cajun sandwich, it's very tasty.
The place is an absolute pig sty. I cannot believe that with all the negative reviews on this page, that things have not changed. Interesting mix of coffee house, bar and cafe. I have never been to the North Chili store. The more experienced, original staff are always friendly and efficient, the newer employees are a little flaky at busy times. They said they would call us when our food was ready but instead they just set everything on the counter and expected that we would know it was ours and then glared at us when we went to pick it up.
The people were friendly and the milkshake is tasty. I definitely lost my appetite after seeing them handle our food. To sum it up, there really was nothing redeeming about this experience with Jitters. Of course let's not leave out the staff. It definitely needs updating,food is getting overpriced without quality going up and the coffee is not that good.
When they are busy and shout the sandwich name or coffee order others with a similar order who ordered after you can walk away with your order. Looks like they have a big bar in the back with cheap drinks too. Would much rather frequent this than a chain like Starbucks or Tim Horton's. In my mind, they are perfectly entitled to their profanity of choice. It went through several owners before closing in November 2015.
The service was pretty good. At the North Chili Jitters, there are two bins in the back parking lot. Other than that, it's all G rated. Never had a problem poor service, never had a problem with uncleanliness. The owners also take the closest parking spots instead of leaving them open for their customers; they also leave the one handicap spot they have at their N.
The drinks are marginal- the food is inedible. The coffee bar looks like some used it as a dance floor. If you have ever been in the North Chili jitters for more than 10 minutes to get your precious grande-non-fat-soy, extra-foam, sugar free, amaretto-latte you would know that they go through a lot of bottles of syrup. . Perhaps you were too busy scorning the workers to notice? Went yesterday for a meeting and ordered a wrap, the whole thing was flavorless. I highly suggest that no one support this business; it is a complete disgrace, and there are much more considerate, cleaner, and professional coffee shops out there.